Privacy Policy

1. Introduction

At Book Melbourne Cabs, accessible at bookmelbournecabs.au, we value your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

• Personal Information: Full name, phone number, email address, pickup and drop-off addresses, and payment information.
• Usage Data: IP address, browser type, access time, pages visited, and device type.
• Cookies: We use cookies to improve your experience and analyze site traffic. You can disable cookies via your browser settings.

3. How We Use Your Information

• To process and manage taxi bookings.
• To communicate with you regarding your ride, updates, or promotional offers (if opted in).
• To improve our services, website performance, and user experience.
• To comply with legal obligations or requests from law enforcement.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Our drivers and trusted service providers (only as necessary to deliver our service).
• Payment processors and IT support providers under strict confidentiality obligations.
• Government authorities if required by law or to protect legal rights.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure servers, encryption, and access controls.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

• You have the right to access, correct, or delete your personal information.
• You may opt-out of marketing communications at any time.
• You may request a copy of the personal data we hold about you.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date. Continued use of our services constitutes acceptance of the revised policy.